> For the complete documentation index, see [llms.txt](https://docs.besparks.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.besparks.co/besparks-crm-gong-neng-mo-zu-shuo-ming/app-setup/app-setup-lineoa.md).

# 將電商LINE OA帳號串接到Besparks CRM

## 將LINE帳號整合到Besparks CRM

<mark style="color:orange;">**Step 1.**</mark> 前往您的SHOPLINE電商後台，於左側列表尋找「**擴充功能>我的擴充功能」**，並在擴充功能列表中找到Besparks CRM，並點擊最右方的下拉箭頭，選擇「APP設定」。[*還沒安裝Besparks CRM?請參考這裡安裝*](broken://pages/i4fuEiUt3zMn2GdXF6D7)

<figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2FBnbT2iQv2f4OPmXLiS1u%2FSHOPLINE_LINE-Webhook.png?alt=media&amp;token=8a4ec0e3-0eb5-4b58-9d24-4a3aeb70229d" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 2.**</mark> 請確認您的LINE Webhook狀態為「已啟用」，確保Besparks CRM能正常推播訊&#x606F;**（如下圖）**

<figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2F7tb7sI0A9y5VDwPIrz4c%2FSHOPLINE_LINE_Webhook2.png?alt=media&amp;token=8c4de3dd-3725-4689-9b9b-02f14bd04f1d" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 3.**</mark> 進入**LINE Offical Account Manager（**[**LINE OA後台**](https://manager.line.biz/)**）（如下圖）**

<figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2FmjpW1jNQlS5RgM6kQV8N%2FLINE_Offical.png?alt=media&amp;token=642533eb-7017-4534-b7ea-555f81aee9f0" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 4.**</mark> 點擊主畫面右上角的「設定」，並點選左側選單中的「Messaging API」，接著在Messaging API的畫面中，點擊「啟用 Messaging API」

<figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2FGvcgRR0px33CGF8Wtv63%2FLINE_Offical_Messaging_API.png?alt=media&amp;token=f830f243-8a89-43f5-9056-af25857ce28b" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
點擊「啟用 Messaging API」之後，需要**選擇已經建立的服務提供者，或是建立新的服務提供者（Provider）。請注意，「服務提供者名稱」應輸入您的公司名稱，請不要輸入「BeSparks」。**
{% endhint %}

<mark style="color:orange;">**Step 5.**</mark> 完成Messaging API啟用後，就會出現以下畫面，並且狀態為「使用中」

<figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2FAe4nkmtFfqqMuTnR66eS%2FLINE_Official_Messaging_API_success.png?alt=media&amp;token=9b2131d8-c9fb-45a5-9339-f3236d3caf91" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 6.**</mark> 請點擊下方的「LINE Developers」，進入以下畫面。接著點擊右上角的三個點，選擇您的LINE帳號

<figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2F5ihfpmPhbUbI2FyQNdge%2FLINE_Developer_login.png?alt=media&amp;token=de000bcc-7afc-4016-8dd6-2eae95f7caba" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 7.**</mark> 進入LINE Developer後：從左側的Admin選擇Provider（服務提供者），接著於主畫面點選Channel（官方帳號），進入設定頁面

<figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2Fxgz876OleH1MgPqQTLHj%2F%E4%B8%8B%E5%8D%881.24%202025-2-11%E7%9A%84%E5%BD%B1%E5%83%8F.jpeg?alt=media&amp;token=55cdae4b-67b1-4895-89f6-37068e94b90e" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 8.**</mark> 點選畫面中的「Messaging API」，滑到頁面最下方可看到「Channel access token (long-lived)」，點選token後方的「⎗」鍵即可複製代碼。

<figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2F36fdbDQoRvxTbi0imJdK%2F%E6%88%AA%E5%9C%96%202025-02-11%20%E4%B8%8B%E5%8D%881.41.55.png?alt=media&amp;token=70aa954f-b55b-467d-929c-8700d2d630e0" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2F0jZvcu6hzBdOg4kjB4Rn%2F%E6%88%AA%E5%9C%96%202025-02-11%20%E4%B8%8B%E5%8D%881.42.13.png?alt=media&amp;token=e6cd26c7-33b0-4919-83c4-47b7aadb96b4" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 9.**</mark> 登入BeSparks CRM，前往設定 > 應用串接，進入下圖頁面。

請將剛剛取得的Channel Access Token貼入紅框區域後，點選左上角的「串接帳號」

<figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2FQha28M2PfThH8pnSuEZc%2FAPI_setting.png?alt=media&amp;token=2040157b-b647-4416-b4d9-d2df37e27732" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 10.**</mark> 回到Line官方帳號後台，點選畫面中的「Line Login」，請將「Channel ID」、「Channel secret」複製。

<figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2F3maPXG6xXKtGRfq6V4zK%2F%E6%88%AA%E5%9C%96%202025-02-11%20%E4%B8%8B%E5%8D%881.27.26.png?alt=media&amp;token=e8f62a9b-55bb-4a35-a31d-700675411b38" alt=""><figcaption></figcaption></figure>

<div><figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2FINSQpgP9nilHTCu5cR2a%2F%E6%88%AA%E5%9C%96%202025-02-11%20%E4%B8%8B%E5%8D%881.32.13.png?alt=media&amp;token=0da73cfe-6957-4a4c-ba35-1a9789a13c79" alt="" width="325"><figcaption></figcaption></figure> <figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2F54obS7oosiWmqRBh2joG%2F%E6%88%AA%E5%9C%96%202025-02-11%20%E4%B8%8B%E5%8D%881.33.48.png?alt=media&amp;token=194f444d-d7fa-4967-9e1f-be8f2d729921" alt=""><figcaption></figcaption></figure></div>

回到BeSparks CRM，將剛剛取得的Channel ID、Channel secret貼入紅框區域

<figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2Fsw6qn25BQ6GMPwCvVjkf%2F%E6%88%AA%E5%9C%96%202025-02-11%20%E4%B8%8B%E5%8D%881.38.42.png?alt=media&amp;token=ccdfdbd6-db70-49fa-8e35-c2e25f063506" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">**Step 11.**</mark> 點選右上角的「串接帳號」當視窗上方出現「串接成功」，並確認Channel Name 與 Line官方帳號ID成功跑出，就代表串接成功囉！

<figure><img src="https://3524200855-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FirnHqyGtn9Uf1ztHiV4v%2Fuploads%2Fr2Nt3MI7Hiso1bxHwO15%2FAPI_setting_success.png?alt=media&amp;token=be6fe095-78f7-413d-8a22-5d0ee0307721" alt=""><figcaption></figcaption></figure>
